Frequently Asked Questions

Welcome to our FAQs section! Here, you’ll find answers to the most common questions about our cleaning services. Whether you're curious about our service packages, pricing, scheduling, or the types of cleaning products we use, this section is designed to provide you with all the information you need. If you have any questions that aren't covered here, don't hesitate to reach out to our team—we're always happy to help!

What services do you offer?

We provide a wide range of cleaning services, including regular home cleaning, deep cleaning, office cleaning, move-in/move-out cleaning, and specialized services like carpet cleaning and window washing.

How do I book a cleaning service?

You can easily book our services online through our website, by calling our customer service team, or by sending us an email. We offer flexible scheduling to fit your needs.

What cleaning products do you use?

We use high-quality, eco-friendly cleaning products that are safe for your family, pets, and the environment. If you have specific product preferences, please let us know.

 

Are your cleaners background-checked?

Yes, all our cleaners are background-checked, and trained to provide top-notch service. Your safety and satisfaction are our top priorities.

Do I need to be home during the cleaning?

No, you don't need to be home during the cleaning. You can provide us with access instructions, and our team will take care of everything. However, if you prefer to be present, that's perfectly fine too.

How do you handle special cleaning requests?

We’re happy to accommodate special requests! Whether it’s focusing on specific areas, using particular products, or handling delicate items, just let us know your needs when booking.

 

What happens if I’m not satisfied with the cleaning?

Your satisfaction is our priority. If you’re not happy with the service, please contact us within 24 hours, and we’ll return to re-clean the areas of concern at no additional cost.

How do you ensure the safety and security of my home?

Our team is trained to respect your home and belongings. We follow strict protocols to secure your property, and all our cleaners are bonded and insured for added peace of mind.

Can I schedule recurring cleanings?

Absolutely! We offer recurring cleaning services on a weekly, bi-weekly, or monthly basis. We can tailor a schedule that best fits your needs and ensures your space stays consistently clean.

What payment methods do you accept?

We accept various payment methods, including credit/debit cards, bank transfers, and online payments through our secure platform. Payment is typically processed after the service is completed.

 

How much notice do I need to give for a cancellation?

We understand that plans can change. Please provide at least 24 hours' notice if you need to cancel or reschedule your appointment to avoid a cancellation fee.

Do you offer any discounts or promotions?

Yes, we offer discounts for recurring services, referrals, and seasonal promotions. Check our website or contact us to learn about current offers.

 

Ready to experience our exceptional cleaning services?

Contact us now to book your cleaning service and enjoy a spotless home or office!